POCKYT Refund Policy

Last Modified: April 19, 2022

How do refunds work?

Please contact merchants directly to request a refund. Examples of reasons for requesting a refund from a merchant may include, but are not limited to:

• Never received goods purchased
• Double charge
• Returned goods but didn’t get a refund

If the merchant agrees and approves the refund, the refund may be initiated through the Pockyt portal.

Customers in California

Pockyt or its agent shall refund to the customer within 10 days of receipt of the customer’s written request for a refund any and all money received for transmission unless any of the following occurs:

1. The money has been forwarded within 10 days of the date of receipt.
2. Instructions have been given committing an equivalent amount of money to the person designated by the customer within 10 days of the date of the receipt of the money from the customer.
3. The customer instructs the licensee to transmit the money at a time beyond 10 days. If the customer gives instructions as to when the money shall be forwarded or transmitted and the moneys have not yet been forwarded or transmitted, the licensee or its agent shall refund the customer’s money within 10 days of receipt of the customer’s written request for a refund.
4. The refund would violate law.

Customers in Washington State

If a customer provides a written request for a refund, Pockyt and it authorized delegates shall refund to the customer all moneys received for transmittal within ten days of receipt of such written request unless any of the following occurs:

1. The moneys have been transmitted and delivered to the person designated by the customer prior to receipt of the written request for a refund;
2. Instructions have been given committing an equivalent amount of money to the person designated by the customer prior to receipt of a written request for a refund;
3. Pockyt or its authorized delegate has reason to believe that a crime has occurred, is occurring, or may potentially occur as a result of transmitting the money as requested by the customer or refunding the money as requested by the customer; or
4. Pockyt is otherwise barred by law from making a refund.